This Refund Policy applies to purchases of Woof Method plans made through woofmethod.com and forms part of our Terms of Use. The Service is operated by Mindly Apps Ltd, a company incorporated in Cyprus (registration number HE 491585, VAT number CY60354262D), with its registered office at Digeni Akrita, 54, AKRITAS BUILDING, Office 303, 1061, Nicosia, Cyprus. If you have any question about a charge, write to [email protected] first — we answer every message.
1. Our 30-day "visible progress" guarantee
We believe the plan works when it is followed. If you follow your plan for 30 days after your first purchase and see no change in your dog's behavior, tell us within those 30 days and we will refund what you paid for the plan for that period.
To qualify:
- send your request to [email protected] from the email address on your account no later than 30 days after your first purchase;
- you followed the plan — you completed the daily sessions in your account during those 30 days (your activity is visible in your account, and we may ask you to describe what you did and what did not change);
- the guarantee is used once per customer and per dog;
- your account has not been suspended for a breach of the Terms of Use.
The guarantee covers the payments for your first 30 days of access (your first charge and any renewal that fell within that time). It does not cover charges for periods after those 30 days.
2. Renewals and other charges
Subscriptions renew automatically at the end of each billing period, as shown at checkout. You can cancel at any time from your account or by emailing us at least 24 hours before the period ends, and you keep access until the end of the paid period. Because you can cancel before a renewal, renewal charges are not refundable once processed, and we do not give partial refunds for unused time in a billing period — except as described in this Policy or where the law requires.
We will refund in full, at any time:
- duplicate charges or charges made in error;
- charges made after you canceled correctly and on time;
- a paid period during which a technical problem on our side prevented you from using the Service and we could not fix it within a reasonable time after you told us.
Other requests are reviewed case by case, and we may grant a refund at our discretion. Being unhappy with the price after purchase, forgetting to cancel, or not using the Service are not, on their own, grounds for a refund of a renewal.
3. Your statutory rights
If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you normally have a 14-day right to withdraw from a distance purchase. Because our plans are digital content delivered immediately, when you buy you ask us to start right away and acknowledge that the statutory withdrawal right ends once access has been provided — but our 30-day guarantee above still applies and gives you longer. Nothing in this Policy limits your statutory rights if the digital content is defective or not as described, or any other right that cannot be waived under the law of the country where you live.
4. How to request a refund
Email [email protected] from the email address linked to your account and include:
- the email address on your account;
- the date and amount of the charge (or the receipt from Stripe);
- the reason for the request — for the guarantee, a short description of how you followed the plan and what did not change.
We reply within 5 business days. Approved refunds are returned to the original payment method in the currency you were charged; depending on your bank or card issuer, it can take 5–10 business days to appear on your statement. We are not responsible for exchange-rate differences or fees charged by your bank.
Canceling your subscription is separate from asking for a refund: cancellation stops future charges, a refund returns money already paid. If you want both, tell us.
5. Chargebacks
Please contact us before disputing a charge with your bank. A chargeback filed without first contacting us takes much longer to resolve than an email, and we may suspend access to the account while the dispute is open. If a chargeback is upheld, that charge is treated as refunded and cannot be refunded again.
6. Changes to this Policy
We may update this Policy from time to time. The current version is always at woofmethod.com/legal/refund with the date it was last updated. Changes apply to purchases and renewals made after the change takes effect.
7. Contact
Mindly Apps Ltd · Digeni Akrita, 54, AKRITAS BUILDING, Office 303, 1061, Nicosia, Cyprus · Registration number HE 491585 · VAT CY60354262D