These Terms of Use (the "Terms") govern your access to and use of the website woofmethod.com, the Woof Method online dog-training program and any related emails, content and features (together, the "Service"). The Service is operated by Mindly Apps Ltd, a company incorporated in Cyprus (registration number HE 491585, VAT number CY60354262D), with its registered office at Digeni Akrita, 54, AKRITAS BUILDING, Office 303, 1061, Nicosia, Cyprus ("Mindly Apps Ltd", "we", "us" or "our").
Please read these Terms carefully. By ticking the acceptance box when you enter your email address, by creating an account, by purchasing a plan or by otherwise using the Service, you agree to be bound by these Terms, our Privacy Policy and our Refund Policy (together, the "Agreement"). If you do not agree, do not use the Service.
1. Who may use the Service
You must be at least 18 years old (or the age of majority where you live, if higher) and able to enter into a binding contract to use the Service. By using the Service you confirm that this is the case. The Service is not directed at children, and we do not knowingly collect information from anyone under 18.
2. What the Service is (and is not)
Woof Method is a digital, self-guided dog-training program. Based on the answers you give in our questionnaire, we build a personalized training plan and deliver it through your online account and by email: short daily sessions, step-by-step exercises, tips and progress tracking.
The Service is provided for general educational and informational purposes only. It is not veterinary, medical, nutritional or professional behavioral advice, and it does not create a client relationship with a veterinarian or a certified trainer. Every dog is different, and results depend on many factors outside our control, including your consistency, your dog's health, age, temperament and history. We do not guarantee any particular outcome.
If your dog shows aggression, severe anxiety, sudden behavioral changes or any sign of illness or injury, stop the exercise and consult a licensed veterinarian or a qualified in-person professional. You are solely responsible for your dog's safety, health and welfare, for the safety of people and other animals around you, and for complying with the animal-welfare and leash laws that apply where you live.
3. Your account
An account is created for you when you enter your email address in the questionnaire. You will be asked to set a password after your first purchase. You agree to provide accurate information, to keep it up to date and to keep your login details confidential. You are responsible for all activity under your account. Tell us at [email protected] immediately if you believe your account has been accessed without your permission.
One account is intended for one person and their household. We may suspend or close accounts that are shared, resold or used in breach of these Terms.
4. Plans, prices and automatic renewal
Access to the training program is sold as a subscription. The plans available, the price of the first billing period (which may be an introductory or discounted price), the standard renewal price and the length of each period are shown to you at checkout before you pay. Prices are shown in US dollars unless stated otherwise; applicable taxes (such as VAT or sales tax) may be added depending on where you live.
Unless you cancel, your subscription renews automatically at the end of each billing period, and the payment method you provided will be charged the standard renewal price for the next period. The introductory price applies to the first billing period only. By purchasing, you authorize us and our payment processor to charge these amounts.
Payments are processed by Stripe. We do not store your full card details. If a payment fails, we may retry it and may suspend your access until payment is received. We may change our prices; any change will apply from your next renewal after we have given you at least 14 days' notice by email or through the Service, and you can cancel before the change takes effect.
5. Canceling your subscription
You can cancel at any time from your account settings or by emailing [email protected] from the email address linked to your account. To avoid being charged for the next period, cancel at least 24 hours before the current period ends. After you cancel, you keep access until the end of the period you have already paid for; we do not charge you again.
Canceling stops future charges but does not by itself refund past charges. Refunds are handled under our Refund Policy.
6. Refunds and your right of withdrawal
Our Refund Policy, including the 30-day "visible progress" guarantee, forms part of these Terms and explains when and how you can get your money back.
If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you normally have 14 days to withdraw from a distance contract for digital content. Because the Service gives you immediate access to digital content that is not supplied on a tangible medium, by completing your purchase you expressly request that we start providing the Service right away and acknowledge that you lose your statutory right of withdrawal once access has been provided. This does not affect the guarantee in our Refund Policy or any rights you have if the digital content is defective.
7. Free trials and promotions
From time to time we may offer free trials, discounted introductory periods or other promotions. The specific terms are shown when the offer is made. Unless those terms say otherwise, a trial or discounted period converts into a paid subscription at the standard renewal price at the end of the period unless you cancel before it ends. Promotions cannot be combined and have no cash value.
8. Acceptable use
The Service is for your personal, non-commercial use. You agree not to:
- copy, record, download, redistribute, publish, sell or otherwise make available any part of the Service or its content to third parties, other than for the personal use permitted here;
- share your account or login details, or allow anyone else to use your subscription;
- circumvent, disable or interfere with the paywall, security features or access controls of the Service;
- use bots, scrapers or other automated means to access the Service, or place an unreasonable load on our infrastructure;
- reverse engineer, decompile or attempt to extract the source code of the Service;
- upload or send anything unlawful, harmful, misleading or infringing, or impersonate anyone;
- use the Service in any way that breaks the law or violates the rights of others.
9. Intellectual property
The Service and everything in it — training plans, exercises, texts, images, videos, audio, software, design, trademarks and the Woof Method name and logo — are owned by Mindly Apps Ltd or our licensors and are protected by copyright, trademark and other laws. Subject to these Terms and payment of the applicable fees, we grant you a limited, personal, non-exclusive, non-transferable and revocable license to access and use the Service for your own use. All other rights are reserved.
If you send us feedback, ideas or suggestions, you allow us to use them without any obligation to you.
10. Information you give us
You keep ownership of the information you provide, such as your questionnaire answers, your dog's name and details, and messages you send to support. You grant us a worldwide, royalty-free license to use that information to operate, personalize, support and improve the Service, and you confirm that you have the right to provide it. How we handle personal data is described in our Privacy Policy.
11. Third-party services and links
Payments are handled by Stripe, and the Service may contain links to or integrations with third-party websites and services. Those services are governed by their own terms and privacy policies, which we do not control and are not responsible for.
12. Availability and changes to the Service
We work to keep the Service available and up to date, but we cannot promise that it will always be uninterrupted or error-free. We may change, add or remove features, content or plans, carry out maintenance, or suspend or discontinue all or part of the Service. If we discontinue a paid part of the Service permanently, we will refund the unused part of the period you have already paid for.
13. Disclaimer of warranties
To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will meet your requirements or that your dog will achieve any particular result.
14. Limitation of liability
To the fullest extent permitted by law, Mindly Apps Ltd, its directors, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data or goodwill, arising out of or in connection with the Service or these Terms, however caused. Our total liability to you for all claims arising out of or relating to the Service in any 12-month period will not exceed the amount you paid us in that period.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud, or your non-waivable statutory rights as a consumer.
15. Indemnity
You agree to indemnify and hold harmless Mindly Apps Ltd from any claims, damages, losses and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Service, to the extent permitted by law.
16. Termination
You may stop using the Service at any time and may ask us to delete your account by emailing [email protected]. We may suspend or terminate your access, with or without notice, if you materially breach these Terms, if we are required to do so by law, or if we discontinue the Service. On termination your license ends; sections that by their nature should survive (including sections 9, 13, 14, 15 and 18) will survive.
17. Changes to these Terms
We may update these Terms from time to time. The current version is always available at woofmethod.com/legal/terms with the date it was last updated. If a change is material, we will notify you by email or through the Service before it takes effect. By continuing to use the Service after a change takes effect, you accept the updated Terms. If you do not agree, cancel your subscription and stop using the Service.
18. Governing law and disputes
These Terms and any dispute arising out of them are governed by the laws of the Republic of Cyprus, and the courts of the Republic of Cyprus have jurisdiction, without prejudice to any mandatory consumer-protection rules of the country where you habitually reside, which you keep the benefit of. If you are a consumer in the European Union, you may also use the European Commission's online dispute resolution platform at https://ec.europa.eu/consumers/odr.
Before starting any formal proceedings, please contact us at [email protected] — most issues can be resolved quickly and informally.
19. General
These Terms, together with the Privacy Policy and the Refund Policy, are the entire agreement between you and us about the Service. If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it. You may not transfer your rights under these Terms; we may transfer ours to a successor of our business. Notices to you may be sent to the email address on your account.
20. Contact
Questions about these Terms: [email protected].
Mindly Apps Ltd · Digeni Akrita, 54, AKRITAS BUILDING, Office 303, 1061, Nicosia, Cyprus · Registration number HE 491585 · VAT CY60354262D